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Completed Projects

Procuring, Managing, and Evaluating the Performance of Contracted TMC Services

Many public sector organizations that own and operate Transportation Management Centers (TMCs) and their associated field infrastructure are outsourcing various portions of their operations and maintenance and have widely varying models for the accomplishment of this outsourcing. A comparison of various methodologies being utilized for outsourcing of support and maintenance services would be beneficial to system owners when making decisions regarding outsourcing support for their systems. The purpose of this project is to provide guidance and recommended practice to TMC owners and managers to determine their outsourcing needs, activities and the methodologies being utilized to operate and maintain the transportation management systems. This project will also identify a compendium of best practices for the outsourcing of TMC maintenance and operations activities and develop a comparison matrix for benefits of various methodologies that might be applied to functional areas of the total systems.

Contact Information

To request final documents or materials related to this project, provide feedback and comments, report errors in the final report, or web site questions, contact:

Jimmy Chu
202-366-3379
Jimmy.Chu@dot.gov

Available Products

  • Guidance for Procuring, Managing, and Evaluating the Performance of Contracted TMC Services
  • Primer

Case Studies

PDF files can be viewed with the Acrobat® Reader®.